INFORMATION

If you happen to be a curious one and nothing here has satisfied your curiosity, please feel free to send us an email!

We aim to answer emails within 24 hours Mon to Fri.

lily@kawaiidesune.co.uk

FAQ

• Standard UK delivery – 2 to 5 working days

Orders under £20 – £2.99
Orders £20 or more – FREE
Special rate for orders containing a small number of thin & light items only – £0.99


• Express UK delivery – 1 to 3 working days
Need your order slightly quicker? Express UK Delivery is just £3.50.
Special rate for orders containing a small number of thin & light items only – £1.50


To view our dispatch time aims and policies, please click here.

Orders usually arrive within the times stated, but delivery time is not guaranteed. Saturday isn’t counted as a proper working day, however your order may arrive on a Saturday. Most standard and express deliveries are sent via Royal Mail 1st/2nd class post, and tracking is only available on higher value orders (approx £45+).

If you have a special requirement for delivery, e.g. if you need your order super urgently, please contact us and we wil do our very best to assist you and arrange a Next Day Special Delivery or courier service.

We’re proud to offer our kawaii items to customers in over 60 countries all around the world! If you’d like to place an order but your country is not listed at the checkout, please contact us and we’ll add it if possible.

The cost is automatically calculated in your shopping cart, based on the delivery country and the weight of your order. To view prices, just add the items to your cart, then select your country from the drop-down list.


• Standard airmail – no tracking available

This is the most economic option for international delivery. Estimated delivery time is 1 to 2 weeks (usually nearer to 1 week for Europe), but please allow up to 3 weeks for certain destinations or during busy periods.


• Premium airmail – tracking supplied, track here

There are three types of Premium airmail (explained below); to check which type(s) are available to your country, please click here. When your order is sent, we will automatically select the most secure one that is available to your country.

International Tracked – offers tracking at five points after dispatch as well as an online confirmation of delivery. One or two days faster than Standard airmail.

International Signed – your order will be tracked until it leaves the UK and will require a signature from the recipient when it arrives. Same delivery time as Standard airmail, but priority handling and registered delivery for peace of mind.

International Tracked & Signed – this is a combination service offering full end-to-end tracking, signature on delivery and an online delivery confirmation. One or two days faster than Standard airmail.

— Our regular order dispatch days are Monday, Wednesday and Friday, and on those days we aim to dispatch all outstanding orders placed up until 2pm. During busy periods we also post on Tuesdays and Thursdays.

If you’ve already looked through the Help & FAQs and you still can’t find the answer to your question, please get in touch with our team, who will be happy to help!

You can be confident that any orders placed are safe and secure.

We collect certain basic pieces of information that you give us through the website, to allow us to process your order and provide any necessary aftercare. The details gathered are limited to your name, addresses, email address and telephone number. We do not and can not store credit or debit card details.

Any Information given is confidential and will not be given to any 3rd party.  We are not in the business of selling data to others, even for a very huge sum of money! We do not send spam.